How We Handle Your Personal Information
This Privacy Notice describes the information Sydney Cabs Online may collect about you, how we may use that information and the steps we take to safeguard it. It also provides contact information if you have questions about our privacy practices.
If you would like to learn more about the use of cookies and related technologies on our website, please review any Cookie Policy or cookie information made available on our site.
We may update this Privacy Notice from time to time. We recommend returning to this page periodically to review any changes.
We provide ground transportation-related booking services through our website and other communication channels. This Privacy Notice applies to personal information that we obtain when you use our website, make a booking, call us, email us or otherwise communicate with Sydney Cabs Online.
Business Information
This website and its online booking services are operated under the registered business name SYD Cabs Online, ABN 56 039 059 513.
Sydney Cabs Online is the customer-facing brand used on this website to provide information about cab booking services and to allow customers to submit transport booking requests.
Personal Data You Give Us
Without certain information, we may be unable to assist with a booking or quote request. When you request transportation services, we ask for the information reasonably required to process your request.
This information may include your name, contact details such as email address and telephone number, pickup address, drop-off address, passenger details, flight details, preferred travel date and time, vehicle preference and other information you choose to provide.
Where payment is required, information relating to your selected payment method may also be processed as necessary to complete the transaction.
Personal Data We Collect Automatically
When you use our website, certain technical information may be collected automatically. This may include your IP address, browser type, language preferences, device information and information about how you reached or interacted with our website.
We may also collect information about pages viewed, links or buttons clicked, operating system, software version, device type and other technical identifiers where this information is made available through the technologies used on our website.
On compatible mobile devices, location information may also be processed if you choose to allow location-enabled features.
Personal Data We May Receive From Other Companies
We may receive personal information from businesses or service providers involved in facilitating your booking, payment, customer service or other services related to your journey.
If you arrange transportation through another website, booking service or business partner, information required to provide the requested service may be shared with Sydney Cabs Online.
Similarly, where another service provider is involved in completing your journey, relevant booking details may need to be exchanged with that provider.
We may combine information received from such sources with information you provide directly.
Why Do We Collect and Use Your Personal Data?
We primarily use your personal information to arrange ground transportation, manage your booking and respond to requests relating to the services you have requested.
Bookings
We use relevant personal information to create, process and manage transportation bookings. Where necessary, relevant booking information may be provided to the transport provider or driver involved in fulfilling your journey.
This information can also be used to send booking-related communications such as booking confirmations, amendments, reminders or other important service information.
Customer Service
We may use your information to assist with enquiries before, during or after a booking, including questions about pickup details, journey information, payment or other booking-related matters.
Customer Reviews and Feedback
We may use your contact details to request feedback regarding your booking or service experience. Feedback can help us understand and improve the quality of our services.
Account Facilities
If account facilities are offered on our website in the future, personal information may be used to create and manage your account, reservations, preferences and related settings.
Marketing Activities
Where permitted and appropriate, we may use contact information you provide to communicate information about our services, promotions or relevant offers.
Where marketing communications provide an unsubscribe or opt-out option, you may use that option to stop receiving those communications.
Communicating With You
We may contact you by telephone, email or SMS to respond to requests, assist with bookings, provide service information, remind you about an incomplete booking or provide other relevant administrative communications.
Market Research
We may invite customers to participate in surveys or research intended to help us understand how our services can be improved. Any additional personal information provided for such activities will be handled in accordance with this Privacy Notice.
Fraud Detection and Prevention
Personal information may be used where reasonably necessary to identify or prevent fraudulent, unlawful, abusive or otherwise unwanted activity and to protect customers, bookings and our services.
Improving Our Services
We may analyse information relating to use of our website and services to improve functionality, usability, reliability and the overall customer experience.
Call Monitoring
Where permitted by applicable law, calls may be monitored or recorded for training, quality assurance, dispute resolution, security or fraud-prevention purposes.
Legal Purposes
Personal information may also be used when reasonably necessary to handle disputes, comply with legal obligations, respond to regulatory requests, enforce applicable terms or protect our rights and the rights of others.
Grounds for Processing Personal Data
Depending on the circumstances and applicable law, personal data may be processed on one or more of the following grounds.
Performance of a Contract
We may need to process information that is necessary to arrange or fulfil the transportation service you have requested.
Legitimate Interests
Information may be processed where reasonably necessary for legitimate business purposes such as operating and improving our services, preventing fraud, responding to customers and administering our website, provided those interests are balanced against applicable privacy rights.
Consent
In circumstances where consent is required, such as certain marketing activities, we may rely on the consent you provide. Where applicable, you may withdraw that consent by contacting us.
What Third Parties May We Share Your Personal Data With?
We may need to share certain personal information with third parties where this is necessary to provide your requested service, process a payment, protect against fraud, operate our website or comply with legal obligations.
Transportation Providers and Drivers
To arrange a transportation booking, we may need to provide relevant booking information to the transportation provider or driver responsible for the journey.
Information shared may include your name, contact details, pickup and drop-off locations, flight information, travel date and time, passenger requirements and preferences provided during the booking.
Business Partners
Where a booking or related service involves a business partner, relevant information may be exchanged to facilitate the service, provide customer support, resolve booking matters or prevent fraud.
Information provided directly to another business will also be subject to that business's own privacy policy.
Competent Authorities
We may disclose personal information to government, regulatory, law enforcement or judicial authorities where required by applicable law, legal process or a valid regulatory request.
Information may also be disclosed where reasonably necessary to prevent, investigate or prosecute fraud or unlawful activity, or to protect our rights, property or the rights and property of others.
Third-Party Service Providers
We may use third-party service providers to assist with functions such as website hosting, communications, booking administration, customer support, analytics, marketing, security and fraud prevention.
Where such providers process personal information on our behalf, they are expected to use it only for the relevant service and in accordance with applicable contractual and legal requirements.
Advertising and Analytics Providers
Where advertising or analytics technologies are used, limited information may be processed by advertising, measurement or analytics providers to help us understand website usage and measure or improve advertising performance.
You may also be given choices regarding cookies and similar technologies where required.
Payment Service Providers and Financial Institutions
We may work with external payment service providers or financial institutions to process transactions and help maintain payment security.
In cases involving payment disputes, suspected fraud or chargebacks, relevant booking or transaction information may be shared with the appropriate payment provider or financial institution.
How Do We Make Use of Mobile Devices?
Our website may be accessed through mobile phones and tablets. The mobile version of our website may collect and process information in a similar way to the desktop version.
Where location-enabled functionality is available and you choose to grant permission, location information may be used to help provide relevant transportation or pickup functionality.
Where permitted, information about how you use our website across different devices may also be analysed to understand website usage, improve services or measure advertising performance.
Accessing or Correcting Your Personal Information
You may contact Sydney Cabs Online if you would like to request access to personal information that we hold about you.
You may also ask us to correct personal information if you believe that it is inaccurate, incomplete, out of date or otherwise incorrect.
Before providing access to personal information, we may need to take reasonable steps to verify your identity. This helps us avoid disclosing personal information to someone who is not authorised to receive it.
In some circumstances, applicable law may allow or require us to refuse access to certain information. If that occurs, we may explain the reason for the refusal where appropriate and legally permitted.
Privacy Complaints
If you have a concern or complaint about how Sydney Cabs Online has collected, used, disclosed, stored or otherwise handled your personal information, please contact us.
Please provide enough information for us to understand the nature of your concern. This may include your name, contact details, relevant booking information and a description of the privacy issue.
We will review your complaint and may contact you if we require additional information. We will aim to respond within a reasonable period after receiving sufficient information to investigate the matter.
How We Protect Personal Information
We take reasonable administrative, technical and organisational measures intended to protect personal information against unauthorised access, misuse, disclosure, alteration or loss.
Access to personal information should be limited to people and service providers who require it for legitimate business purposes and who are expected to handle that information appropriately.
No method of online transmission or electronic storage can be guaranteed to be completely secure. We therefore continually review the measures used to protect information handled through our services.
Contact Sydney Cabs Online
If you have questions, concerns or comments about this Privacy Policy or our privacy practices, please contact us and include "Privacy" in the subject line of your message.
You can also contact us to ask about the personal information we hold about you, request a correction or raise a privacy complaint.